RETURN AND EXCHANGE POLICY

1) What is the return policy?

We try our best to deliver the correct part and in excellent condition. If a mistake does happen, however, you can inform us and we will do everything we can to correct the issue.

If the part you receive is damaged or is incorrect, you can return the product within 10 days after receiving it. Be sure, however, to inform us immediately about the problem: damage should be reported within 24 hours upon order receipt and wrong items should be reported within 2-3 business days upon receipt of your order.

If you simply do not want the product and wish to return it, there is a 20% restocking fee plus all shipping charges. Any return made after 30 days must be approved and is subject to an up to 50% restocking fee plus all shipping charges. The returned product must not be damaged (unless it was received damaged) and must be complete.

2) When should I expect credit for my return?

The time frame varies depending on the extent of the inspection required to ensure that the part is in an acceptable condition, the length of time it takes for the return to be approved by the manufacturer, and the time it takes for the bank to process your credit. The processing period takes about 30 calendar days. After confirmation of delivery of the returned part to the warehouse, and after approval by the manufacturer, it will take about 2-3 days for us to credit the amount back to your account. A “Refund processed” email will then be sent to you. Remember that there is a minimum 20% restocking fee plus all shipping shipping charges on parts returned that are not as a result of error on our part. The fee depends on the condition the part is returned.

3) What is the procedure to return an item?

1. You must obtain a Return Merchandise Authorization (RMA) number to process your return. Please go to the Returns and Exchanges section on our website, and complete all required information, and then you will receive a response with a RMA.

2. The RMA number should be noted on the outside of the box and the package should be returned freight prepaid to the return address provided.

3. Once we receive the part back, we will process and issue your refund, if approved.

4) Is there a surcharge on certain returned items?

Some items may carry a surcharge depending on the manufacturer.

5) What types of items are non-returnable?

Electrical parts unless they were never unsealed or plugged in.

Special order parts.

Items that have been installed (unless defective), painted, or modified/altered.